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Support 2017-12-12T03:33:17+00:00

Just Bought your Filimin?

Wondering how to set it up? Is it doing something you don’t expect?
We’re here to help!



Before you can use your Filimin, you must configure it to your Wi-Fi. It’s an easy process and we’ll walk you right through it. Just visit
our setup page
and you’ll be up and running in no time.

“I just plugged my Filimin in and all sorts of things are happening. What’s going on?”

When you first plug your Filimin in, your Filimin will goes through what techies call a bootup process. The bootup process is similar in concept to what your computer or smart phone does when you first turn it on. And, like your computer or phone, you can safely ignore it and enjoy the light show. But if you wish to understand better or something unexpected happens and you want to know what’s going on, here’s a brief explanation of what you might see and what it means:

  1. Slow Pulsing Green: This is the first thing you will always see when you plug your Filimin in. Your Filimin is looking for a known Wi-Fi connection.
  2. Fast Pulsing Orange: If your Filimin does not find a known Wi-Fi connection, it will give up and let you know by pulsing orange quickly. This will happen if your Wi-Fi is out of range or if you need to configure your Filimin. You can configure your Filimin on our setup page and it is the first thing you should do after receiving your Filimin.
  3. Solid Yellow (units with newer Firmware only): Once your Filimin finds a Wi-Fi connection, it will conduct multiple security checks to guard against hackers, attackers, and other evil folk.
  4. Solid Red: After your Filimin finds a Wi-Fi connection, it looks for a software update. If it finds one, it downloads it and restarts itself. During this process you will see solid red. Software updates will happen only when you request them. In the normal bootup process you will see red for only a few seconds. During a software update, you will see solid red for a minute or two.
  5. Solid Teal: After your Filimin has confirmed that there are no software updates, it will connect to the other Filimins in your group, and let you know it is doing this by showing solid teal. You will typically see this for only a brief second.
  6. Celebratory Rainbow: Finally, after the bootup process was successful, your Filimin will celebrate by showing a rainbow. Your Filimin is connected to its friends and is happy. Time to touch it and tell your loved ones you are thinking of them!

Status Codes

Your Filimin needs to do all sorts of things when you initially plug in, such as find the Wi-Fi as well as its other Filimin friends. As it goes through this process, your Filimin will display patterns and colors of lights or “status codes.” If anything goes wrong in the process, the status codes can help you figure out what you might try.

Your Filimin will always pulse a slow pulsing green when first plugged in, signifying that it is looking for your Wi-Fi.
Your Filimin cannot find your Wi-Fi. Most likely, you have not yet configured your Filimin with your Wi-Fi name and password. Go to http://filimin.com/setup to configure it.
It could also be that your Wi-Fi may not be in range. Try moving your Filimin to a different location.

After a minute or so, your Filimin will pulse a slow green color and try to connect to your Wi-Fi again. Hope springs eternal for your Filimin.

On newer Firmware (v1.3.3 December 7, 2017 or later) your Filimin will show a solid yellow when it first connects to the Wi-Fi. It’s looking around, making sure you and it are completely safe and from any malicious meanies.
Your Filimin will always show a solid red during its boot-up process while it checks for and possibly downloads and installs a firmware update. Typically this will last only one or two seconds, but if you have requested a firmware update it could last several minutes while it receives the update. If your Filimin remains red for more than several minutes, your Filimin may be having trouble communicating on the Internet. Possible causes:

  1. Your Wi-Fi signal might be weak. Try moving your Filimin to a different location.
  2. Your Wi-Fi router may not be connected to the Internet. Confirm that other devices connected to your Wi-Fi are connecting to the Internet.
  3. There may be a corporate firewall preventing your Filimin from communicating. Talk to your network administrator and tell them that Filimin uses port 443, TLS/SSL encryption, and both HTTPS and MQTT protocols.
  4. If none of these solutions works or you need further help diagnosing, Contact us.. We’re happy to help.
Your Filimin will show a solid teal color when it is looking for other Filimins in your group. Typically it finds its friends in just a few seconds. If your Filimin stays solid teal for more than 1 minute, your Filimin is having trouble communicating on the Internet. Here are some possible reasons:

  1. Your Wi-Fi signal might be weak. Try moving your Filimin to a different location.
  2. Your Wi-Fi router may not be connected to the Internet. Confirm that other devices connected to your Wi-Fi are connecting to the Internet.
  3. If you are behind a corporate firewall, it may be preventing your Filimin from communicating. Talk to your network administrator and tell them that Filimin uses port 443, TLS/SSL encryption, and both HTTPS and MQTT protocols.

If none of these solutions works or you need further help diagnosing, Contact us.

Your Filimin is celebrating! Either:

  1. Your Filmin successfully connected to other Filimins in the cloud or
  2. Your Filimin was correctly configured and is restarting.

Be Happy! Your Filimin is happy

Your Filimin will pulse a slow pulsing violet when you connect it to your laptop or mobile device for configuring. You can finish configuring your Filimin or simply unplug and replug your Filimin in to reset it.
Your Filimin will show a fast pulsing blue when your Filimin has connected to your Wi-Fi but is having trouble communicating on the Internet. Here are some possible reasons:

  1. Your Wi-Fi signal might be weak. Try moving your Filimin to a different location.
  2. Your Wi-Fi router may not be connected to the Internet. Confirm that other devices connected to your Wi-Fi are connecting to the Internet.
  3. If you are behind a corporate firewall, it may be preventing your Filimin from communicating. Talk to your network administrator and tell them that Filimin uses port 443, TLS/SSL encryption, and both HTTPS and MQTT protocols.

If none of these solutions works or you need further help diagnosing, Contact us.

Troubleshooting

If things with your Filimin don’t go as you expect, this troubleshooting guide might help. Still stuck? No worries. Contact us and we’ll get things right for you and your loved ones

Turning your Filimin into a happy Filimin consists of:

  1. Creating an account in our manager
  2. Registering your Filimin
  3. Connecting your Filimin to your 2.4Ghz home Wi-Fi

From there you can make a group for you and your loved ones’ Filimins, or you can join a group your loved ones created for you! And you can set the colors, fade time and even set a sleep time so your Filimin won’t wake you up during certain hours.

Sound confusing? We have step-by-step guides for Windows, Mac, and mobile devices. We also have a special automated setup we can walk you through specifically for Windows devices that makes Wi-Fi setup even easier.

And if you have any trouble we are always ready to help.

The online setup is the standard setup which works on all devices, whether it be Windows, Mac, Chrome OS, Android or iOS.

For Windows users, we created the automatic setup as an alternative for the less technically proficient who wanted a simple way to connect their Filimins to their Wi-Fi without having to go through Wi-Fi settings, put in Wi-Fi passwords, etc. Additionally, the automatic setup gives more detailed errors that help with fixing problems when the Wi-Fi configuration fails. Automatic setup works, whether or not you remember your Wi-Fi name or password and, since no typing is involved, avoids typos or mistakes in capitalization, etc. However, automatic setup is successful only when your Windows device is already connected to a 2.4Ghz Wi-Fi connection and your device is using the standard Wi-Fi service which Microsoft provides for all Windows machines. If you aren’t sure about any of these things, have no fear. Nothing will blow up if you try automatic setup and it doesn’t work. And it’s a friendly little app that will give you some explanation if it fails to do its job.

Both setups should work, so just try one. If you have trouble…hey it’s nice to have options. 🙂

Do you see this when you run the automatic setup?

No problem! If you still have the alert window shown above open, choose “Abort.” Then go to the folder where the automatic setup was downloaded. On Chrome you’ll find it by clicking on the menu on the upper right, then choosing “Downloads:”

Where you see autoConfig.exe listed click on “Show in folder:”

Finally, when the folder shows up, right-click on autoConfig.exe and choose “run as administrator”

If your Filimin reacts to your touch by changing between solid colors, you have successfully connected your Filimin to your WiFi. If it is pulsing any color, it is not successfully connected.

As part of the registration process,  after you have successfully connected your Filimin to your Wi-Fi, you will be asked to un-plug and re-plug your Filimin then wait for setup to complete. If, after this point, you see
it could be the ID on the bottom of your Filimin is incorrect. To check this, unplug and replug your Filimin, then with a Wi-Fi enabled device look for a Wi-Fi signal named Filimin_XXXXXXXXXX where XXXXXXXXXXXX is the ID of the Filimin. Make sure that 12-alphanumeric XXXXXXXXXXXX matches the one on the bottom of your Filimin. If it does not, use the ID shown in your WiFi network instead of the ID on the bottom of your Filimin to register it.

The touch sensing Filimins use is sensitive to radio frequency interference as well as rapid environmental changes. If you are having trouble with your Filimin detecting your touch, here are some things to try:
  • Make sure you set your Filimin down before you plug it in as the touch calibration is calculated for the environment when initially plugged in.
  • Make sure you aren’t touching your Filimin at all until it has fully started (after the celebratory rainbow).
  • Make sure you are using your whole hand to touch it.
  • Try another location to see if there is something in the location throwing the touch sensing calibration off (strong RF interference, metal table, etc.).
  • If the touch sensing is still not working, leave your Filimin on and try it again in 5-10 minutes. If the initial calibration is off for some reason, your Filimin will gradually correct.
If none of these things help, contact us.
Blue pulses mean your Filimin connected to your WiFi fine but can’t connect to the outside Internet. Said another way, your Filimin connected fine to your router, but something is blocking it from connecting beyond your router to the outside world. Examples of issues that could be causing this:
  • Do you log into your Internet with a captive portal? (i.e. you have to log in in some way AFTER you connect to the WiFi. Starbucks does this for example)
  • Are you behind a corporate firewall?
  • Are you behind a University firewall?
  • Did you connect to the guest network on your router? Filimins tend not to like guest networks.
  • Is your WiFi internet is actually down? Maybe your router got unplugged from your modem, your modem is disconnected or literally your Internet is not working?
  • Is there a security setting with your router blocking access for your Filimin?
If you have another WiFi signal you can connect to, you might try it. Otherwise, the actual connection between your Filimin and your router is fine so reconfiguring your WiFi settings will not help.
 
Stuck? Contact us.

If you are needing to enter both your student ID and a password to access your Wi-Fi then your university might be using WPA-Enterprise. Filimins work only for the more standard home Wi-Fi setup where you connect to a Wi-Fi network and enter the password only.
 
Hopefully your university offers a workaround. For example, Wichita State University offers a guest network which is friendly to Filimins. University of Kansas will allow you to “whitelist” your Filimin if you give them the Filimin’s MAC address, which is the same as the Filimin ID.
While you and your friend share a group, your Filimins may not be in the group. Make sure you and your friend have both added your Filimins into the group.
 
Still not solved? Take a screenshot of the group and send it to us so we can see the IDs of the Filimins and how they are grouped together.

Occasionally, a Filimin gets confused when first registered and somehow has decided it should show only red when touched instead of choosing from the rainbow of colors. Fortunately the fix is easy: click on your Filimin in the dashboard. Then, using the color wheel, change the range of colors your Filimin will show and click “Save:”

Setting the color is just a matter of logging into our manager, clicking on your Filimin, and clicking and dragging the start and end colors on the color wheel:

It sounds like your Filimin has been activated during its “sleep time,” a time interval when it has been set not to disturb you. To change this, log into our manager and click on your Filimin in the dashboard. From there you can change the sleep time interval as well as set the color ranges and fade time for your Filimin.

Setting the color is just a matter of logging into our manager, clicking on your Filimin, and clicking and dragging the start and end colors on the color wheel.

You can log into our manager at any time to change the color range, fade time, or sleep times of your Filimin. You can also change the group your Filimin is in, create a new group, and invite others to join your group with their Filimins.

Our manager does not update the offline/online icon after the page loads so the status is probably out of date.  Try refreshing the page by typing [CTRL]-r ([CMD]-r on a Mac.) If that does not work, unplug and replug your Filimin in, wait for it to complete booting up, confirm it is online and is responding to your touch with solid colors, then refresh the page on your browser..

Problems? Contact us and we’ll help.